The Marine Leisure Association (MLA) is ‘putting things right’ for our members and their clients when there is an unresolved grievance. The MLA and member companies provide a high standard of service but recognise that there are occasional times when things might not go according to plan.  We all value the opportunity to improve our business practices and with this in mind we have produced the ‘MLA Grievance Procedure’. 

 

Our Grievance Procedure is the first initial step for consumers and can be instigated when there has been a clear breach of the MLA Code of Conduct.  MLA offers to help achieve a resolution of any such dispute between its’ member and client in a quick and fair manner.  We appreciate that there are two sides to any dispute and we endeavour to ensure that all available facts from both parties are taken into consideration. 

 

This resourceful facility is offered to reach an amicable resolution for all parties concerned and there is no charge for this service.